Code of Conduct

Khalsa Education and Migration Solutions has a very high prosperity rate for all categories of temporary and permanent visas. We do ensure that we will fully assess your information and provide you with our recommendation regarding your best options for obtaining a visa. We are up to date with all changes to the migration legislation both when we give you initial advice and during the processing of your application.

This allows you to make fully informed decisions at all times.

  • We will advise you of the most appropriate class of visa for you personally.
  • We will provide all application forms, explain the procedures involved and the normal time period you can expect to wait for processing the various stages of your application.
  • We will provide you with a full list of the documents and evidence required to meet your particular visa class you are applying for.
  • We will assist you through any skills recognition processes you are requested to undertake.
  • We will provide a submission addressing all the key legislation to accompany your application.
  • Khalsa Education and Migration Solution is your legal representative and will advise you and represent you throughout the processing.
  • When your visa is granted we will continue to provide you with any further immigration advice you require and general advice to assist your settlement in Australia.

Registered migration agents (RMAs) are skilled people who must meet professional standards, follow the Code of Conduct and maintain up-to-date knowledge of migration law and procedure.

Registered migration agent must be registered with the Office of the Migration Agents Registration Authority (the Authority), which ensures that only suitable persons are registered to provide immigration assistance.

To check if a person is registered, visit the Migration Agents Registration Authority ("MARA") website

Khalsa Education and Migration Solutions confirms that its migration agents are all registered with MARA which is responsible for administering the Code of Conduct.

The Migration Agents Code of Conduct sets out the professional rules that a migration agent must follow in dealing with clients. It contains a clear statement of what you can expect from your migration agent in terms of work practices and our professional obligations to you. Further, if you are not happy with the work of your migration agent the Migration Agents Code of Conduct sets out how you can make a formal complaint to the Australian Government. Amongst the requirements of the Code, is the ability of agents to demonstrate good character as well as competency in the provision of Australian immigration advice.

All Migration Agents must under the ‘Code of Conduct’ therefore:

  • Meet the qualification requirements for Registration.
  • Be of good character.
  • Abide by the MARA Code of Conduct. The code includes responsibilities such as acting in a timely and professional manner and providing you with written advice about the fee they will charge and the services they will provide.
  • Display their MARA Registration Certificate.
  • Give you a copy of the ‘Consumer Guide’ before starting work for you.

A Registered migration agent (RMA) uses their knowledge of Australia’s migration procedures to offer advice or assistance to a person wishing to obtain a visa to enter or remain in Australia. They can also give assistance to people who are nominating or sponsoring prospective visa applicants.

Registration with MARA is done on a yearly basis and, to continue their MARA Registration an RMA must undertake Continuing Professional Development (CPD). This is to ensure their level of professionalism and knowledge as RMA agents is improved and enhanced on an on-going basis. Migration legislation is complex and dynamic which is why all RMAs are required to complete CPD on an ongoing basis.

An RMA does not have any special relationship with the Department of Immigration and Border Protection (DIBP) and cannot influence the outcome of your application, nor can they fast-track the processing of your visa application.

A Registered Migration Agent cannot influence the outcome of your application, nor can they fast-track the processing of your visa application.

A copy of the Code of Conduct can be found in Schedule 2 of the Migration Agents Regulations 1998. To view the Code of Conduct please click here (

For further information on the Code of Conduct:

See: Code of Conduct - What to expect from your Agent

Making a complaint - Breaches of the ‘Code of Conduct’

The Office of the MARA may impose a sanction on the agent if a breach of the Code is found to have occurred.

Sanctions may include:

  • Cautions
  • Suspension of registration, or
  • The cancellation of registration.

If you believe that a registered migration agent has breached the Code, you can write to the Office of the MARA using the complaints form.

See: Making a complaint about an RMA

Regulation of Migrant Agents - Information on the Regulation of the Migration Advice Profession

The document "Consumer Guide" contains a summary of what you need to know about the migration advice industry in Australia. It is shorter than the MARA Code of Conduct, and summarises the basic information about the role of the profession.

Before starting to work for you, we are obliged to provide to you a copy of the Consumer Guide (previously known as the IRMAP – Information on the Regulation of the Migration Advice Profession).

The Consumer Guide sets out information about the migration advice industry, the functions of the MARA, the legislation regulating the industry, what you can expect from a migration agent, and complaint procedures.

The client acknowledges that they have had access to and the opportunity to read this document in full prior to making any payment to Khalsa Education and Migration Solutions.

A copy of the Information on the Regulation of the Migration Advice Profession can be found by clicking here (

Our Assurance

  • Fixed Fees
  • No hidden costs or added extras
  • Streamlined application process
  • Experienced Registered Migration Agents regulated by the Australian Government (MARA)
  • Experienced Registered Migration Agents are members of the Migration Institute of Australia (MIA)